Refunds and Withdrawals

1. Deposits

• Deposits are in UGX through Pesapal, Flutterwave or Yo! Payments with MTN Mobile Money or Airtel Money (or a bank card where offered). The minimum is UGX 1,000; your own deposit limits also apply.
• Example: to deposit UGX 10,000 with a 4 % fee you pay UGX 10,000 plus the fee, and UGX 10,000 lands in your cash balance.
• Your balance is credited only after the provider confirms the payment. If you were charged but not credited, contact us with the reference and we will trace it.
• Never share your mobile-money PIN with anyone. We never ask for it.

2. Withdrawals

• Withdraw your cash balance to a verified MTN or Airtel number in your own name. Minimum UGX 5,000, maximum UGX 1,000,000 per request. Bonus credit becomes withdrawable only after its wagering requirement is met; tokens are never withdrawable.
• The fee (5 %) is taken from the amount: withdraw UGX 20,000 and you receive UGX 20,000 minus the fee. The exact amount you will receive is shown before you confirm.
• Withdrawals are reviewed and then paid by the payment provider or by our team by phone. We aim to pay within 48 hours of your request; identity checks or provider delays can make it longer. You get an in-app message, email and (if you allow) SMS with the reference when it is paid.
• A single withdrawal above UGX 500,000, or more than UGX 2,000,000 in 30 days, needs a verified identity first (see AML and KYC).
• You can still withdraw your cash balance during a time-out or self-exclusion.
• If a payout fails (for example a wrong or inactive number), the full amount you requested goes back to your cash balance. The same applies if we reject a withdrawal.

3. When we refund

• Our fault: if a match cannot finish because of a fault on our side, we void it and return every stake and entry in full. A House table that closes without starting returns all stakes.
• Payment errors: double charges, or a payment taken but not credited, are refunded or credited once confirmed with the provider.
• Gifts: a gift rejected after review is refunded to the sender in full, fee included.
• Cancelled tournaments: paid entries are returned.

4. When we do not refund

• stakes lost in a match that was played and finished under the rules;
• forfeits caused by your own connection, device, battery or timeouts;
• deposits already played, or completed gifts the recipient received;
• money obtained through cheating, collusion, multi-accounting or fraud, which we may withhold.

Deposits are game credit, not a savings account: we do not return unplayed deposits as cash except by a normal withdrawal (with its fee), unless the law requires otherwise or the deposit was an error on our side.

5. Questions and disputes

Withdrawals: [email protected]. Other payments: [email protected] or Support (category "Payment or withdrawal"). Please include the reference (for example from your wallet history). If you disagree with our answer, see Complaints and Disputes.