Legal and policies
Last updated 13 October 2026
Everything that applies when you play Ludo Cash Arena, in plain language. All policies were last updated on 13 October 2026.
- Terms of Service Who can play, accounts, tokens, cash play, fees, House tables, fair play, bans and the law that applies.
- Privacy Policy What we collect (incl. optional nearby-players location, images and ID checks), why, who we share it with and your rights.
- Responsible Gaming Deposit and loss limits, session reminders, time-out and self-exclusion, warning signs and where to get help.
- Fair Play and Provably Fair Dice How dice are committed before each match, where bots may play, what counts as cheating and how to verify any match.
- Refunds and Withdrawals Deposit and withdrawal fees, how payouts work, review times, voided matches and when money is returned.
- AML and KYC Policy Identity checks for larger withdrawals and gifts, the thresholds, money-laundering controls and what we may report.
- Complaints and Disputes How to dispute a match, a payment or a decision, what we need from you, response times and how to escalate.
- Cookie Notice The few cookies and storage items we use to keep you signed in and safe, and how to control them.
Operator
Ludo Cash Arena is operated by Eira Digital Co. Limited, for players aged 18 and over. Real-money play is for Uganda only, in UGX. Licensing and regulatory information is available on request from [email protected].
Contacts
- Help with your account or a game: [email protected]
- Withdrawals and payouts: [email protected]
- Cheating, fraud or abuse: [email protected]
- Legal notices, privacy and data requests, escalations: [email protected]